Service launches to resolve tenant and landlord disputes over rent arrears

14 July 2020 | General

A newly launched service to help resolve rent arrears issues amid the COVID-19 pandemic has launched.

TDS Resolution has been launched by The Dispute Service (TDS), a not-for-profit company which also runs a number of government-approved tenancy deposit protection schemes.

Steve Harriott, chief executive of TDS, said: “In a world where some tenants are in arrears, we felt a service that would bring tenants and landlords together to help negotiate a rent repayment plan would be of real value.

“Our experienced and skilled team already provides a fair and impartial adjudication process for disputes that arise over the tenancy deposits we protect.

“We deal with around 20,000 disputes a year across the UK and quite often we can resolve up to 40% of these each month by using our telephone-based early resolution service.

“We’re excited to be launching this service, which we’re sure will help landlords and tenants find a mutually agreeable way to deal with the tenant’s rent arrears, rather than pursuing the costly and time-consuming route of court.”

In May, research by the Resolution Foundation found that one in eight private tenants may have fallen behind with rent since the pandemic began and, in some cases, have stopped paying what they owe completely.

However, landlords are now unable to take action to evict tenants until 23 August.

TDS Resolution charges a fee of £150 plus VAT for landlords for the full service.

Ben Beadle, chief executive of the National Residential Landlords Association, said: “We expect that COVID-19 will have a long-lasting impact on the market.

“Whilst our research shows that the majority of tenants are continuing to pay their rent as normal, we know that some are facing financial difficulties leading to rent arrears as a result of the virus. In such circumstances we want to support landlords and tenants to sustain tenancies wherever possible. Our recently published Debt Guidance toolkit will help achieve this.

“The TDS Resolution service will provide an additional, valuable service to help broker a fair arrears repayment plan without the need to go to court.”

This post has originally been featured in Property Wire.