Covid-screening bot launched for agents and customers

18 June 2020 | Renting

Covid-screening bot launched for agents and customers

A new online self-screening bot questionnaire has been launched to check agents and customers are symptom-free before a physical viewing takes place.

Launched by Moneypenny, the bot will ascertain whether any one is self-isolating, has any Covid-19 symptoms, has come into contact with anyone who has or is suspected of having the virus or if they feel unwell.

Chief executive Joanna Swash says: “We’ve developed this tool specifically to offer extra reassurance and give confidence to the property market. This is not a substitute for observing social distancing and extra hand hygiene, but an extra layer of safety and due diligence to help the property market thrive again.”


Agents can choose to integrate the bot into their online viewing booking system, or share a link to a brand-customised page which hosts the bot. 

Agents access full analytics via their own individual portal and receive a real-time response email for every completed questionnaire. 

It is also possible to escalate chats, based on the answers, to either the agency’s in-house staff or – for an additional cost – to Moneypenny.

This post has originally been featured in Letting Agent Today.